What to Expect in the Intake Process
A Supportive Start to Your Recovery
Many people believe beginning treatment will be complicated or overwhelming. At Horizon Health we believe the intake process should be clear, supportive, and stress-free. From the moment you reach out, our admissions team is here to guide you step by step, ensuring you feel welcomed and prepared to begin recovery.
Other Admissions Information
Quick Admission and Medicaid Information
Learn how our admissions team makes care affordable and fast through Medicaid acceptance.
Insurance and Payment Options
Learn about accepted insurance plans and payment support options.
Step-by-Step Intake Process
Initial Contact
Call us or submit a contact form. Our admissions team responds quickly to begin the process.
Insurance Verification
We confirm Medicaid or other coverage immediately, so you know what is included.
Document Collection
Clients provide a photo ID, Medicaid card (or insurance card), and court documents if applicable. Our staff help with any paperwork needed.
Scheduling
An appointment is scheduled, often within just a few days. During this scheduling call, our team also conducts a brief over-the-phone intake assessment to better understand your needs and ensure the right level of care.
First Appointment
Clients meet with a counselor or provider who listens, understands their story, and creates a personalized care plan.
Why Our Intake Process Matters
Reduces anxiety by providing clear guidance from the very first call.
Creates trust by showing clients they will be supported at every stage.
Builds a strong foundation with accurate assessments and personalized planning.
Encourages hope by making recovery feel possible and accessible.
Reflects our values of compassion, accessibility, and respect.
Verify Your Insurance
Check Your Coverage Quickly and Confidentially
Not sure if your insurance covers treatment? Our team at Horizon Health can verify your benefits quickly and help you understand your options. We accept many commercial insurance plans as well as Medicaid, and we work to ensure financial concerns never prevent someone from getting the help they need.
Fast and confidential insurance verification
Medicaid and many commercial plans accepted
Clear guidance on your treatment coverage
Why Choose Horizon Health
Clients choose Horizon Health because they want admissions that are welcoming, respectful, and fast.
Medicaid accepted so cost is never a barrier.
Fast scheduling so clients do not wait weeks for help.
Experienced professionals with decades of expertise in recovery and mental health.
Compassionate staff who guide every step of the way.
Inclusive environment where every client feels respected and supported.